OUTSTATION CAB BOOKING POLICY
TERMS & CONDITIONS

1. BOOKING & CONFIRMATION

1. Customers can book an outstation cab through A&G Cab Services' website, WhatsApp or phone.
2. All bookings are subject to vehicle availability.
3. A booking will be confirmed only after receiving the required advance payment and written confirmation from A&G Cab Services.
4. Customers must provide accurate pickup location, destination, travel date, pickup time, passenger count and contact details.
5. A&G Cab Services may arrange vehicles through independent vehicle partners.

2. SEDAN FARE POLICY

The following fare structure applies to Sedan bookings:

• Below 250 KM: ₹15 per kilometre.
• 250 KM or more: ₹12 per kilometre.
• For trips of 250 KM or more, the minimum billable running is 250 KM per trip day.
• For trips below 250 KM, actual running kilometres will be charged at ₹15 per kilometre.
• No separate minimum fare applies to trips below 250 KM.
• Additional kilometres will be charged according to the applicable fare slab.
• One-way trips may have a separate quotation depending on route and vehicle repositioning requirements.

Examples:

• 100 KM × ₹15 = ₹1,500
• 150 KM × ₹15 = ₹2,250
• 200 KM × ₹15 = ₹3,000
• 250 KM × ₹12 = ₹3,000
• 300 KM × ₹12 = ₹3,600
• 400 KM × ₹12 = ₹4,800

The applicable fare slab will be communicated before booking confirmation.

3. MINIMUM RUNNING POLICY

1. For outstation bookings of 250 KM or more, minimum billable running will be 250 KM per trip day.
2. For multi-day trips, the minimum billable running will be calculated for each trip day.
3. For trips below 250 KM, actual running will be charged at ₹15 per kilometre.
4. The trip duration and billable distance will be mentioned in the booking confirmation.
5. The applicable fare will be calculated according to the confirmed route and trip schedule.

4. CHARGES INCLUDED IN THE FARE

Unless otherwise specified in the written quotation, the per-kilometre fare includes:

• Vehicle charges.
• Fuel expenses.
• Driver charges.
• Normal vehicle operating expenses.

Any exception must be communicated before booking confirmation.

5. ADDITIONAL CHARGES

The following expenses are payable separately by the customer, wherever applicable:

• Toll Tax – Actual charges.
• Parking Charges – Actual charges.
• State / Border Tax – Actual applicable charges.
• Applicable Permit / Entry Charges – Actual charges, if not already included in the quotation.
• Other applicable government-authorised charges.

Receipts or payment details will be shared wherever available.

6. WAITING CHARGES

1. The first 30 minutes of waiting are complimentary.
2. After the first 30 minutes, waiting charges will be ₹89 per hour.
3. Waiting charges apply only to additional waiting caused by the customer.
4. Waiting charges will not apply for traffic congestion, driver delays, vehicle breakdowns or delays caused by A&G Cab Services or its vehicle partner.
5. No hourly waiting charge will be applied during a period for which Night Halt Charges are being charged.
6. For airport pickups, up to 60 minutes of complimentary waiting will be provided when valid flight details are shared in advance.

7. NIGHT HALT CHARGES

1. Night Halt Charges are ₹500 per night.
2. Night Halt applies when the customer requests the vehicle and driver to remain available overnight between 10:00 PM and 6:00 AM.
3. The Night Halt Charge is applicable per overnight stay.
4. No additional ₹89 per-hour waiting charge will be applied for the same overnight period.
5. Night Halt Charges are separate from the per-kilometre fare.
6. If the trip ends after 10:00 PM and the vehicle is released, no Night Halt Charge will apply automatically.
7. Any separate driver accommodation expense must be disclosed and agreed upon before booking confirmation.

8. BOOKING ADVANCE & PAYMENT

1. A booking advance of 30% of the estimated booking fare is required for confirmation.
2. The remaining amount must be paid according to the payment schedule communicated by A&G Cab Services.
3. Toll, parking, state tax, waiting and Night Halt charges will be settled separately wherever applicable.
4. Payments can be made through UPI or other payment methods accepted by A&G Cab Services.
5. Payment confirmation or receipt will be provided.
6. Any additional fare resulting from customer-requested changes must be communicated before the additional service is provided.

9. CANCELLATION & REFUND POLICY

Cancellation requests must be communicated through the official A&G Cab Services contact channels.

• More than 24 hours before pickup: Full advance refund, subject to any disclosed and documented non-recoverable third-party expenses.
• 12–24 hours before pickup: A cancellation fee of up to 25% of the advance may apply.
• Less than 12 hours before pickup: A cancellation fee of up to 50% of the advance may apply.
• After vehicle dispatch: Documented dispatch expenses may also apply, provided they were disclosed or reasonably communicated.
• Cancellation by A&G: If A&G cancels a confirmed booking and cannot arrange a suitable replacement, the full advance will be refunded.

Approved refunds will normally be processed within 5–7 working days.

10. ROUTE & DESTINATION CHANGES

1. Customers must inform A&G about any route or destination changes.
2. Additional kilometres, additional trip days, waiting or other expenses resulting from changes will be charged according to the revised quotation.
3. Any major itinerary change is subject to vehicle availability and applicable legal restrictions.
4. The driver must not make unauthorised route changes for personal benefit.

11. CUSTOMER RESPONSIBILITIES

Customers are requested to:

1. Provide accurate travel and contact information.
2. Ensure the passenger count does not exceed the permitted seating capacity.
3. Avoid carrying prohibited or illegal items.
4. Treat the driver and vehicle respectfully.
5. Avoid damaging or misusing the vehicle.
6. Pay the agreed fare and applicable additional charges.
7. Follow applicable safety instructions and traffic laws.

12. VEHICLE & DRIVER POLICY

1. Vehicle category and availability will be confirmed before booking.
2. Driver and vehicle details will be shared before the journey.
3. Vehicles arranged through independent partners must have applicable commercial documents and permits.
4. If a replacement vehicle is required, A&G will inform the customer.
5. Any material change in vehicle category or fare will require customer approval.

13. LUGGAGE & PASSENGER CAPACITY

1. Customers must inform A&G about unusually large luggage before booking.
2. Luggage must fit safely within the available vehicle capacity.
3. Unsafe overloading will not be permitted.
4. The vehicle cannot carry passengers beyond its legally permitted seating capacity.

14. DELAYS & UNFORESEEN CIRCUMSTANCES

1. Traffic, weather, road closures, government restrictions and other circumstances beyond reasonable control may affect travel time.
2. A&G will communicate significant delays whenever information is available.
3. Arrival times are estimates and are not guaranteed unless expressly confirmed in writing.
4. Passenger safety will always take priority over the travel schedule.

15. ACCIDENTS, BREAKDOWNS & EMERGENCIES

1. In case of an accident, breakdown or emergency, the driver must inform A&G as soon as reasonably possible.
2. The driver and A&G will coordinate appropriate assistance.
3. An alternative vehicle may be arranged subject to availability.
4. Responsibility and liability will be determined according to applicable laws, insurance terms and the actual circumstances.

16. CUSTOMER PRIVACY

1. Customer information will be used for booking, trip coordination, payment and customer support.
2. Information may be shared with the assigned vehicle partner and driver to fulfil the booking.
3. Customer information will not be used for unrelated marketing without appropriate permission, except where required by law.

17. COMPLAINTS & CUSTOMER SUPPORT

For booking assistance, complaints, fare queries or customer support:

A&G CAB SERVICES
Indore, Madhya Pradesh
Phone / WhatsApp: +91 62645 79517
Website: https://andggroup.in

18. POLICY CHANGES

A&G Cab Services reserves the right to update its policies from time to time. The terms communicated and accepted at the time of booking will apply to the confirmed booking, unless a change is mutually agreed or legally required.

19. ACCEPTANCE OF TERMS & CONDITIONS

By confirming a booking and paying the required advance, the customer acknowledges that they have read, understood and accepted the applicable fare structure, additional charges, cancellation policy and other Terms & Conditions of A&G Cab Services.